Privacy Policy

Last updated: 24.02.2026

This Privacy Policy explains how national-casino-ca.net (“we”, “us”, “our” or the “Website”) collects, uses, discloses, and protects your personal data when you use our online gambling and related services (the “Services”).

By registering an account, using our Services, or otherwise providing us with personal data, you acknowledge that you have read this Privacy Policy and you consent to the processing of your personal data as described herein.

We act as a data controller for the purposes of applicable data protection law, including the EU General Data Protection Regulation (“GDPR”), where it applies, and relevant Canadian privacy and gambling regulations. As a licensed provider of online gambling services, we are legally required to collect and process certain personal data to:

• Provide gambling services;
• Verify your identity;
• Prevent money laundering, terrorist financing, and fraud;
• Comply with regulatory and reporting obligations.

If you do not agree with this Privacy Policy, you should refrain from using the Website and our Services.

For any questions, please contact: [email protected].

Information We Collect

We only collect information that is necessary for lawful purposes associated with running an online gambling platform and complying with our legal obligations.

Personal Identification and Contact Details

When you register, use our Services, or contact us, we may collect:

• Full name;
• Date of birth;
• Residential address;
• Nationality and/or country of residence;
• Email address;
• Telephone number;
• Username and account ID;
• Preferred language and currency.

Account and Transaction Information

We collect information related to your gaming activity and financial interactions with us, including:

• Account registration details and account history;
• Deposit and withdrawal records;
• Betting history, game sessions, wins and losses;
• Account balances and loyalty program activity;
• Payment methods used (e.g., partial card details, e-wallet provider, bank details as required for payouts).

Correspondence and Customer Support

When you interact with us, we may collect:

• Content of emails, chats, and other communications with our support team;
• Records of complaints, requests, and inquiries;
• Information you provide through surveys, feedback forms, or promotions.

Technical and Usage Data

To ensure proper functioning and security of the Website, we may collect:

• IP address and approximate geolocation (country/region level);
• Device information (device type, operating system, browser type and version);
• Log-in and log-out times and duration of sessions;
• Website usage data (pages visited, links clicked, navigation paths);
• Technical logs and diagnostic information for security and performance.

Verification and KYC Documents

To comply with “Know Your Customer” (KYC), Anti-Money Laundering (AML), and Counter-Terrorism Financing (CFT) requirements, we may request:

• Government-issued ID (passport, ID card, driver’s licence);
• Proof of address (utility bill, bank statement, tax letter);
• Proof of payment method ownership (e.g., redacted bank statement or card copy);
• Other documents as required by applicable laws or regulators.

Where legally permitted, we may also conduct checks against public or regulated databases for identity verification and sanctions screening.

How We Use Your Information

We use your personal data for the following purposes, based on legal grounds such as performance of a contract, legal obligation, and legitimate interests, and where required, your consent.

• Provision of Services

  • Creating, managing, and maintaining your player account;
  • Processing deposits, bets, and withdrawals;
  • Enabling participation in games, tournaments, and promotions;
  • Managing bonuses, loyalty, and reward schemes.

• Customer Support and Account Management

  • Responding to your questions and support requests;
  • Assisting with technical issues and troubleshooting;
  • Communicating important updates regarding your account, the Website, or this Policy.

• Legal and Regulatory Compliance (AML/CFT & Gambling Regulations)

  • Verifying your identity and age;
  • Conducting AML/CFT checks and ongoing monitoring;
  • Preventing, detecting, and reporting suspicious activities;
  • Meeting record-keeping, reporting, and audit obligations toward regulators and relevant authorities.

• Fraud Prevention and Security

  • Monitoring for fraudulent or abusive activities;
  • Securing accounts and preventing unauthorized access;
  • Enforcing our Terms and Conditions and investigating potential violations;
  • Implementing technical and organizational security measures.

• Risk Management and Responsible Gambling

  • Assessing and managing credit, financial, and operational risk;
  • Supporting responsible gambling tools and self-exclusion measures;
  • Analyzing patterns that may indicate problem gambling (where legally permitted).

• Analytics, Service Improvement, and Research

  • Conducting statistical analysis of aggregated user behavior;
  • Enhancing our games, features, and user experience;
  • Testing new products, services, and technologies;
  • Producing anonymized or pseudonymized reports for internal research.

Where we rely on legitimate interests, we balance those interests against your rights and freedoms and implement safeguards to protect your privacy.

Marketing Communication

We may use your contact details (e.g., email address or phone number) to send you marketing communications about:

• New games and features;
• Special offers, bonuses, and promotions;
• Tournaments, events, and loyalty programs.

We will do so only where permitted by law and in accordance with your preferences. You can withdraw your consent or opt out of marketing at any time by:

• Clicking the “unsubscribe” link in a marketing email;
• Adjusting your communication preferences in your account settings (where available);
• Contacting us at [email protected].

Opting out of marketing will not affect service-related communications (e.g., account notifications, transactional emails, regulatory notices), which we may continue to send where necessary.

Obtaining Personal Information

We collect personal data from the following sources:

• Directly from you, when:

  • You register or update your account;
  • You make deposits or withdrawals;
  • You play games or participate in promotions;
  • You communicate with us via email, chat, or forms.

• Automatically, through:

  • Cookies and similar technologies (see “Cookie Policy” below);
  • Server logs and security tools measuring system performance and usage.

• From third-party providers, including:

  • Identity verification and KYC service providers;
  • Payment processors and financial institutions;
  • Fraud prevention and credit reference agencies;
  • Game providers and related technical integration partners.

We ensure that any third parties providing personal data to us are lawfully entitled to do so and that appropriate data protection safeguards are in place.

Data Recipients

Your personal data is accessed only by those who need it for legitimate business or legal purposes on a “need-to-know” basis.

Internal Recipients

Within our company and company group, your data may be accessed by:

• Customer support and account management teams;
• Payments and finance teams;
• Risk, AML, and compliance officers;
• IT and security personnel;
• Management and internal audit staff.

All personnel are bound by confidentiality obligations and must adhere to internal data protection policies.

Releasing Data to Third Parties

We may share your personal data with carefully selected third parties under strict contractual and legal safeguards, including:

• Payment Service Providers and Banks

  • To process deposits, withdrawals, and refunds;
  • To prevent fraud and verify payment methods.

• Game and Platform Providers

  • To enable access to games and gaming content;
  • To ensure technical integration and fair-play monitoring.

• Identity Verification, AML & Fraud Prevention Providers

  • To verify your identity and age;
  • To screen for sanctions and politically exposed persons (PEP), where required;
  • To prevent fraud, money laundering, and abuse.

• Professional Advisors

  • Lawyers, auditors, accountants, and consultants, to the extent necessary for providing their services and fulfilling regulatory obligations.

• Regulators and Public Authorities

  • Gambling regulators, financial intelligence units, law enforcement, and courts, where legally required or lawfully requested;
  • To comply with AML/CFT, taxation, licensing, or other legal obligations;
  • To protect our rights, property, or the safety of our users or the public.

We do not sell your personal data to third parties. Any transfer of personal data outside of Canada or the European Economic Area (EEA), where applicable, will be subject to appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) in accordance with GDPR and other relevant laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• For AML/CFT and gambling regulatory purposes, we typically must retain core account and transaction data for at least five (5) years after the end of your relationship with us (for example, from the closure of your account or your last transaction), or as required by local law.
• Correspondence, technical logs, and backup records may be retained for similar or slightly longer periods where necessary for dispute resolution, security, or legal compliance.

After the applicable retention periods expire, we will:

• Securely delete or anonymize your personal data; or
• Where feasible, store it in an encrypted and segregated form solely for legitimate archiving or legal defense purposes.

You may request erasure of your data after the mandatory retention period has elapsed, subject to our legal rights and obligations. See “Your Rights & Contacting Us” below.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, including:

• Password-protected user accounts, with recommended strong password practices;
• Encryption of data in transit using Transport Layer Security (TLS/SSL);
• Encryption and/or pseudonymization of sensitive data where appropriate;
• Firewalls, intrusion detection, and access control systems;
• Role-based access, ensuring staff only access data necessary for their role;
• Regular security testing, monitoring, and incident response procedures;
• Staff training on data protection, confidentiality, and security best practices.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and notifying us immediately of any suspected unauthorized access.

Your Rights & Contacting Us

Subject to applicable law (including GDPR where relevant), you have the following rights concerning your personal data:

• Right of Access
  To obtain confirmation whether we process your personal data and to receive a copy of such data.

• Right to Rectification
  To correct inaccurate or incomplete personal data.

• Right to Erasure (“Right to be Forgotten”)
  To request deletion of your personal data where:

  • It is no longer necessary for the purposes for which it was collected; or
  • You have withdrawn consent (where processing was based on consent); and
  • No overriding legal or regulatory obligation requires us to retain it (e.g., AML 5-year retention).

• Right to Restriction of Processing
  To request that we limit processing in certain circumstances, for example while we verify the accuracy of data or where you object to processing.

• Right to Data Portability
  To receive personal data you provided to us in a structured, commonly used, and machine-readable format where technically feasible, and to transmit it to another controller, where processing is based on consent or contract and carried out by automated means.

• Right to Object
  To object at any time to:

  • Direct marketing, including profiling related to marketing; and
  • Processing based on legitimate interests, on grounds relating to your particular situation.

• Right to Withdraw Consent
  Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing prior to withdrawal.

To exercise your rights or ask questions about this Privacy Policy, contact us at:

Email: [email protected]

We may need to verify your identity before responding to certain requests.

Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

• Your local data protection authority (for example, in the EU or EEA, your national supervisory authority); and/or
• The relevant Canadian privacy authority (such as the Office of the Privacy Commissioner of Canada).

We encourage you to contact us first so we can address your concerns.

Cookie Policy

We use cookies and similar technologies to operate and enhance the Website. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

• Essential (Strictly Necessary) Cookies

  • Required for the Website to function properly;
  • Enable core features such as page navigation, secure log-in, and account management;
  • Cannot be disabled via our systems, but you may block them in your browser (which may affect site functionality).

• Functional Cookies

  • Remember your preferences (e.g., language, region, session settings);
  • Improve your user experience and personalize aspects of the Website;
  • If disabled, some preferences may not be remembered.

• Analytics and Performance Cookies

  • Collect aggregated information on how visitors use the Website;
  • Help us understand usage patterns, identify technical issues, and optimize performance;
  • Data is typically processed in anonymized or pseudonymized form.

• Advertising and Marketing Cookies

  • Used to deliver relevant advertisements and promotions;
  • May track your browsing habits across sessions and, in some cases, across websites, in compliance with applicable law;
  • Help us measure the effectiveness of our marketing campaigns.

Managing Cookies

You can manage or delete cookies through your browser settings. You may also have additional options (such as cookie banners or preference centers) on the Website, depending on your jurisdiction.

Please note that disabling certain cookies, especially essential or functional cookies, may impact your ability to use some features of the Website or Services.

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our data processing practices. Any significant changes will be posted on this page and, where appropriate, communicated to you via email or account notification.

Continued use of the Website after changes take effect will constitute your acknowledgment and, where required, renewed consent to the updated Policy.